In a situation where users report lag in Remote Desktop sessions, which factor is most likely causing the issue when Output Frames/Second and Input Frames/Second match?

When users experience lag in Remote Desktop sessions, analyzing the performance metrics provides valuable insights into the cause of the issue. In this scenario, if the Output Frames/Second and Input Frames/Second match, it indicates that the transmission of frames is occurring at a consistent rate. However, if there is still perceived lag, it can often be traced back to the Average Encoding Time.

A high value for Average Encoding Time suggests that the processing of frames before they are sent to the user is taking significantly longer than normal. This delay means that even if the frames are being produced and sent at the correct rate, users may still experience lag because the frames are not ready quickly enough to keep up with the action happening on the server side. Essentially, the time taken to encode video frames is hindering the overall responsiveness of the Remote Desktop session.

Thus, when dealing with user-reported lag, a high Average Encoding Time is an indicator of a bottleneck in the encoding process, impacting the user experience negatively. Addressing this issue would typically involve optimizing the encoding settings or the resources available for the encoding task to ensure smoother performance in remote sessions.